Shipping policy
Processing Time: Orders are processed within 1–3 business days after payment is confirmed.
Shipping Times:
- Canada: 7–15 business days
- United States: 10–20 business days
- International: 15–30 business days
Delivery times are estimates and may vary due to customs, carrier delays, or high demand periods.
Shipping Costs: Shipping rates are calculated at checkout based on your location and order total. Free shipping may be available on qualifying orders.
Order Tracking: Once your order ships, you'll receive a confirmation email with a tracking number. You can track your order at any time.
Customs & Duties: International orders may be subject to customs fees and import duties, which are the responsibility of the customer. moussio is not responsible for delays caused by customs.
Lost or Stolen Packages: moussio is not responsible for lost or stolen packages once marked as delivered. Please contact your local carrier for assistance.
For any shipping questions, contact us at info@moussio.com.